@ gwenwatbx wrote:
tried downloading turbo tax 2020 too many times and now need to delete them so that I can download and install the Deluxe instead of basic (which I paid for the deluxe in the amount of $87.10 including tax) So why can't I get a response to delete the excess downloading for tax year 2020
This is a user community forum. First folks have to understand your issue, then if someone can offer a suggestion, they will post in the forum. If you're not getting answers in the forum, you might be better served to phone the folks at TurboTax Support so they can question you in realtime to see what all you have done and are doing. If it's anything account-specific, then TurboTax Support would be needed anyway. I'll tell you how to reach them below.
So far I'm not understanding your issue. It's not clear what you mean by "delete the excess downloading" and why you are mentioning both Basic and Deluxe. Did you previously install desktop Basic Edition, and need to uninstall Basic Edition so you can install desktop Deluxe? If so, we can tell you how to uninstall the Basic desktop software. Are you using the Windows or Mac version?
Or are you referring to some kind of license code problem???
It's possible other users may comment here in the thread, but here's how to phone TurboTax Support during business hours, and in a realtime conversation they should be able to figure out what you are doing.
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
