E-file rejected repeatedly. Already had filing fees taken out of bank account. Have an extension now for taxes so didn't actually file. Can I get a refund from TurboTax?

I paid over $100 to e-file state and federal and both rejected. Info I used is accurate but we have to talk with someone and I had to file an extension. So, TurboTax didn't actually file my taxes. I'd like to be refunded the money they withdrew from our bank account since they did not actually file our taxes.
Advice?