@ccampbell2 wrote:
Turbo Tax, in their email info about billing for services when it's supposed to be taken from refund, said there would be an email that explains your opportunity to defer that payment and keep it from being automatically withdrawn from your bank account when you have no received your refund. I have received NO SUCH TURBO TAX EMAIL with that information, so I guess I'll be calling them again for that info.
If you chose to pay your TurboTax fees out of your Federal refund, and if your Federal refund has been delayed unusually long at the IRS (or if it's been reduced), after a certain number of days TurboTax will want to be paid. They likely started sending you emailed bills to pay. If you don't respond by either paying or asking for a deferment, they will ultimately debit your bank account. If you wish to ask for a deferment, you need to do so quickly.
See the FAQ below that explains the process. The first paragraph of the FAQ has a special phone number if you have a question or have a hardship and need to ask for a deferment.
Hours are currently 5AM-5 PM Pacific (8AM-8PM Eastern), Monday-Saturday.
If you need to ask for a deferment, you should call them as soon as possible. Once they actually start the debit process, they say they can't stop it.
The first paragraph in the FAQ below says:
"If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support."
FAQ: Why was my bank account auto-debited for the TurboTax fees?
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
