Same thing happened to me. It was rejected for non-matching AGI first time for my husband. TurboTax rep told me to enter zero and re-submit. Rejected again, except this time it was me who had a non-matching AGI from 2019. We file jointly, so go figure. So, I entered zero and then it was accepted. I'm still waiting on the State acceptance status. I think what may have happened was I did use Turbo last year but mailed in the Fed and e-filed the State. I know the IRS has the correct AGI for 2019 because we had already downloaded an IRS account transcript earlier this year and the AGI on it was exactly what Turbo had for that year. The only thing I can surmise is that the IRS' e-File database is not in sync with whatever IRS database was used to pull the account transcript.
