SusanY1
Expert Alumni

Get your taxes done using TurboTax

If the error persists and neither the 0 nor the amount shown on last years return works, you can also try to see if for some reason there is a different number on the IRS transcript on file for you, which you can pull here: View Your Tax Account.

 

Once in a while, for reasons that we simply do not know, the IRS database simply does not match up.  When this happens, the only option is to print the return and file by mail. 


Before you do this, though, do see if you can get a copy of your transcript to see what the AGI is there - as this should be exactly what is in the IRS database.  Occasionally, this can be different due to an update on the IRS side or a rounding issue.  

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