@Noe Torres wrote:
I cant log in ,why do I have to use you when I didnt need it last year ?
Are you using Online TurboTax or desktop software (CD/download)?
This is a user community forum--not a direct route to TurboTax Support. So far, I don't fully understand your question.
"Why do I have to use you when I didn't need it last year?"
Sorry, I don't know what that means.
"I can't log in"
With no info provided, what are you logging into and why? If you are having trouble logging into your Online TurboTax account, here's how to use the Account Recovery tool to regain account access.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the Account Recovery tool at the link below. When using the Account Recovery tool, since you mentioned changing a phone number, i.e., if you don't have the same phone number, then run the tool on your email address(es) that you can still access instead.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that tool on the email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
