@earlmt wrote:
I am inserting the CD I bought for Home and Business TurboTax, hoping to start and finish my taxes before the deadline tonight. The CD will not download. The message is that "Windows is updating. Do you want to exit or wait?" If I wait, I have been waiting for the last 4 hours. If I exit, I cannot do my taxes. Where is the glitch? If I go onto TurboTaxHelp.com, I have to purchase a new edition for $96. Nowhere from the prompts of the CD does it ask me for my license code, so I can't show my ownership. I am unable to download as well. HELP!
I don't know what "turbotaxhelp.com" is, so I'd be wary of it. And the price is suspicious, so I'd shy away from that site since it might not be legitimate. Is that something you found through an Internet search?
It sounds like Windows Update installer is running in the background or stuck, preventing you from installing the CD. I'm not a Windows expert, so I don't know what you need to do to stop it. In any case, here's how to reach TurboTax Customer Support so they can help you in realtime with your issues:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
