"
To access the chat feature:
- Sign in to your TurboTax Live account.
- Select Live help on your screen and select Let’s talk.
- On the How can we help you? screen, enter your question, and select Continue.
- On the next screen, select Start chat. You will be connected with a specialist as soon as possible.
- When you’re finished, closeout of the chatbox and select Exit chat."
This absolutely does not work! I do not have these options. It says my return was accepted, but there is no chat option. My "expert" isn't responding and she has caused my taxes to be paid twice from my account and caused it to be overdrawn. I need someone to respond!
