I was on the verge of trashing my trash can :), and decided to email their CEO and CTO (search online for their emails)
Guess what, they responded!, at least someone cares about their products.
Whatever was done in the background with my email and all the details, (i was never told the reason), it was resolved in minutes after i got a response from their top guy. I was able to complete Federal and State efilings.
The subject of taxes itself is unbearable and on top of this almost 3 days of torture finally came to an end.
Good luck.
