I received this error message after e-filing my 2020 return thru TurboTax Desktop. I checked to make sure the AGI matched last year's return (from my saved PDF) and it did. I did notice that I had inadvertently entered my wife's Driver's License expiration date incorrectly. I corrected that and tried again. Still got the same message that the return was rejected for the same reason. I talked with TurboTax support twice. The first person just walked me thru the E-filing steps in TurboTax and had me submit it again (with no changes). I was skeptical but he assured me it would go through this time. It didn't. Same error. I talked with a second rep. He suggested I mail the return. I wasn't ready to give up that easy. I created an account at IRS.gov and requested an online transcript for 2019. I looked at both the transcript as received and the account transcript. Both transcripts had the same AGI amount that I had already used (in other words they matched). I tried calling the IRS and after about 7 layers of choices I got the message that I would get the next available agent and my wait time was approximately two minutes. After about two minutes I got the recorded message "Your call cannot be completed. Please try again later". So finally I changed the AGI from last year's return to zero and transmitted the returned again (4th time). Bingo - they were accepted. Not sure what the problem is. Probably a bug in TurboTax, the E-File software, or the IRS computers/database.
