This is the most infuriating problem I bumped into when using TurboTax. After at least 1 hour of googling, I was able to solve it.
This involves two steps:
1. lower your screen resolution. 1440x900 works for me. I didn't try other options. But this is essential. Actually, when I installed TurboTax, I also got a similar "hang" problem and had to lower the resolution first. After that, I restored my resolution. But now for paying the e-File fee, I had to do this again.
2. run TurboTax as Administrator. to do this, while holding the "shift" button down, right click the TurboTax icon on desktop, find the option of "Run as Administrator", and run it. You will be asked to type in the license code again, so be prepared for that.
TurboTax really dropped the ball this time. I have to ask: Intuit, what are you thinking? how can you miss such an obvious issue for many people and release a faulty product?
