All I know is that I worked over 100 hours on my 2020 tax return, exiting and starting the TT program several times. Every time you exit, or do about anything, it saves your file, asks you to save the file, etc. Every time I opened the program, my 2020 return was there at the spot I left off. Today, when I went to open TT, it did a software update and then opened the program. The program asked if I wanted to start a return. It looked for previous tax returns and found 2019 on my computer. 2020 was not found. I did a global search for *.tax*, *.tax2020, ~*.tax*, and all my previous years showed up. No 2020. I call the customer service line and was told they could not and would not do anything to help. They seem surprised and gave a response like above ("their is no connection between the software update and the file missing"). I had also saved a PDF preview file so I tried to import that since TT says you can import a PDF. Import wouldn't work. So, the only way I get this info back into TT is to start from scratch. I think a class action lawsuit is in order. This is ridiculous.
