It 16 May 2021 and I realized that with all the covid craziness I hadn't filed my tax return yet. And, since the last time I filed via Turbo Tax I've changed my laptop to a Windows 10 machine; oh how I miss my MAC. And, therein is the problem. When trying to purchase Turbo Tax online it keeps trying to feed my the MAC version and doesn't allow for a users change in O/S's. So, I tried to call there customer service 1(800) number and got this irritating voice mail system "From HELL" that asks for information you likely either forgot or can't find and the entire Customer Service experience goes strait to HELL. It WON'T allow you to talk to ANYONE in tech support. In fact, it clearly assumes that the caller has a TAX question and is geared accordingly. Wait a minute, I have a simple issues regarding a change / update to my Operating System. Intuit doesn't allow for this and continues to put the poor, hapless consumer into a never ending loop of automated crap. Talk about falling down the rabbit hole ! So, I doubt I'll ever use this product again via the online portal. The entire experience is a clear sequence of Barriers to Entry that would make the Pope angry. Intuit's horrible customer service is nothing more than a barrier to entry designed to make said customer nuts. In fact, they don't even have a call-back service to answer a simple tech question. They are nothing but corporate bullies that don't care. How Sad.
H&R Block never looked so good.
So, if you need to do your taxes, don't use Turbo Tax. This company could care LESS about you. What a shame.
