I purchased the CD at Costco.
-My license on the CD Wallet is 16 characters long and the CD based software only allows me to input 14 characters.
-I tried downloading the online version but it never seemed to complete.
-It seemed to accept the 16 character license but I noticed after I hit enter that the final letter was changed to lower case.
-I tried to put in the product key to download again but was given a message that the product key is already in use by someone else.
Email reply is fine and I will check my email tomorrow after church about 2:00 PM US CDT.
My email is [email address removed]
mY username is [PII removed]
