yes I had a very bad experience with a tax expert because something was wrong with their system and she was very rude to me then hung up on me because she could not figure it out and then I set up another call back and the man was also rude. The 1st lady I talked to which was not a tax expert was very nice and helped me with basics. But I had to set up a 2nd call back and was transferred to a tax expert and she was a **bleep** **bleep** and so was the 3rd person he was rude too. I will never use this service again. I deleted everything and went to free tax USA and did my taxes with no problem and it's only cost me 6 dollars. Super simple and I didn't even need any help from anyone. Taxes are stressful and these people that work there are flat out rude. Very mean bad attitude. I don't need that crap in my life. They should both be fired. Again the very 1st lady was super sweet but the two others after her were total jerks with how they speak to people. I was in the middle of talking and she hung up on me. I hope someone can find the recording of it and fire them both for their obnoxious mean ways they talk to people who need help with taxes. FREE TAX USA is super easy and 6 dollars to file.
