Get your taxes done using TurboTax

mesquitebean · ‎May 15, 2021

@JamesJerla wrote:
Encountered the problem 5/15, today. Wasted more than two hours of my time researching it and talking to two different Intuit/TT reps. Neither had any idea what I was talking about and frustrated me to no end. Like them I could read from a manual too but that wasn’t going to solve the problem. I explained that the problem was common and ongoing since at least February (and you aren’t aware or have no solution). Why put a product on the market that creates more stress? I paid for the product too. It wasn’t the free version. Intuit was and probably still is a very top notch company but in this instance they failed me and seemingly many others. Efiled the federal for now. Still searching! I just may file my state by mail, “no refund/no tax due” and it only costs a postage stamp.

Are you using Windows? If so, a problem with the payment screen in the desktop software may be related to either a screen resolution or scaling problem in your Windows settings.

In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display. Or for a shortcut, you may be able to simply right-click on an empty area of the main Windows desktop monitor screen (not the TurboTax program screen) and in the popup menu choose "Display settings".

NOTE: After you change the scaling or resolution setting as discussed below, you may need to close and relaunch TurboTax for the display change to take place in that activation window.

First try the scaling setting. In your Windows Settings do you have scale set to a higher value than the normal 100%? If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.

If lowering the scaling to 100% didn't help, then it may be screen resolution. Try a lower screen resolution such as 800x600. If that doesn't work, then try 1024x768. If still not working, then gradually increase the screen resolution to the next level. Once you get the license activated, you can revert your resolution setting back like it was.