This is some of the worst customer service I have experienced. There seems to be no actual way to speak to a human.
Been through their nightmare process repeatedly today. I've requested that TurboTax call me three times, invariably the call gets disconnected before I speak to anyone. I've called the customer service line 12 times. About half the time the call was rejected and when the call was connected, I spent an average of 4 minutes making my way through the myriad of questions to have the automated voice state at some point that it can't understand me and disconnects the call.
Don't use TurboTax; find a local accountant with actual customer service.
