It is possible that for 2019, while the same email was used, a different username was used. To find out, see: How many Intuit Accounts do I have with TurboTax?
This could have created a second account at Intuit. Unfortunately, these accounts cannot be merged. Extra, unused accounts can be deactivated, though.
To do this in TurboTax, follow these steps:
- Sign into TurboTax.
- Select your Intuit Account at the bottom of the left menu.
- Select Data & privacy and Continue.
- Click Continue on the Delete line and follow the prompts.
If you do find that 2019 was filed in a different account, see: How to access and manage your personal data from your Intuit Account.
It may be useful to keep the downloaded files all together since the 2019 return cannot be added to your other account. See: How can I protect the tax files on my computer?
@d7murray
