I agree, I'm pretty upset. First I somehow clicked the auto renewal last year, unaware that I did until I seen on bank statement....so I thought ok it's paid so I'm all set. Well spent hour trying to download only to go in circles, then called, didn't wait so got a callback and no one came on line for 13 minutes! I hung up and tried again to download. Never got the CD. Finally called again spoke with a real nice lady but didn't get it resolved. Thought I could upgrade to windows 8.1 but the extra cost and my computer still didn't meet the minimum requirements. I am now expecting a complete refund almost 200.00. Oh and have to file for an extension and find someone to do my taxes. 4 hours later I'm done with them. I hope they refund every person this happened to.
