@terrific59
You wrote: "I can't pass the section where they want routing numbers for a bank account."
"the section"
You didn't say what "the section" is, so my answer above assumed you were referring to direct deposit of a tax refund onto a prepaid debit card. Is that your scenario? Are you in the refund section and electing a method to receive a tax refund by direct deposit? Or are you referring to something else, such as trying to pay taxes owed? If you are trying to pay taxes owed, that's done differently.
