@ tguerrero20 wrote:
I HAVE NOT RECEIVED MY 2019 FEDERAL TAX REFUND, I called the IRS exactly one year after filing my taxes thru TURBO TAX and was informed my federal refund was processed and sent back to TURBO TAX so turbo tax can take out their fee. The IRS told me to contact turbo tax as it is showing my refund has been processed and TURBO TAX has my refund. I have contacted your phone # [phone number removed] many times thru this past year and have tried to reach someone thru email. I have not received any response. TURBO TAX has my federal tax refund and want my refund can someone from turbo tax reach back out to me????
The company that handles a Federal tax refund when TurboTax fees are paid out of the Federal refund is SBTPG (Santa Barbara Tax Products Group.) Here's their customer service number:
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
If necessary, try this contact form to reach TurboTax Customer Support. If you continue to have no luck reaching them, I've also provided info below how to reach Intuit Corporate.
https://support.turbotax.intuit.com/contact
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
If you end up needing to contact the Intuit Corporate office, you can go to the page below. Just below the page's large title, you'll see a screen-wide blue banner that prominently says:
"Do you have a question, concern, or feedback about an Intuit product or service?"
There is a "Send an email" link with an arrow. It goes to a designated person in the office of the President (of Intuit), and they supposedly will assign it to the right team for review.
NOTE: Do NOT send any sensitive personal data since that is regular email--not secure email.
https://www.intuit.com/company/executives/
