I had an awesome customer service rep. The best I have ever had from any firm. After several calls to Turbotax and Microsoft I kept getting vague answers which did not work such as (do a manual update. or turn off your security program. She figured out what the problem really was and walked me through resolving it. She was extremely knowledgeable, did not just give canned, brush me off answers. I was ready to give up on TurboTax since I could not get into the the application. I kept getting a Microsoft fatal error 1603. I spent three days trying to find someone who could help. Thank you for having such a wonderful customer service employee.
Her name was Mildred B.
My case number was [removed]
