I requested help about issues with the software, no one has helped me after a long phone call. Shows incorrect data, filed 2/16 and nothing at all still processing. help

I talked to a specialist on the phone who screen shared, they stated that after the amendment it shows i now owe over 5k, when the turbo tax system shows me getting a return which is accurate.  I filed taxes on 2/16, IRS still shows pending but both have been accepted.  I have received nothing in the mail at all and my address is current.  I was told i would receive a call back the same evening after 2 different people who work with the software were to look.  I have not heard back in over a week and nothing has been resolved.  Is there anything i can do?  Its been sent off and i do not want to run into issues with taxes and returns.  Please help me someone.