Just initiated a conversation via FB messenger with TT. Went through the same troubleshooting rigamarole: yes my internet/wifi works, yes I've restarted, yes I've done the manual update, yes I've uninstalled/reinstalled (did it all again to prove the point), yes my computer is up to date (provided the screenshot to prove it). They asked me to email some information with a case number. I even shared this thread with the representative to demonstrate this is not an isolated issue.
