FIDELITY won't import

Trying to find answers in this community is difficult at best.  I don't need to read about the same problem  that I'm having in 2020 that was posted about in 2019.  I can't even find my original post about this that I made less than an hour ago.  WHY CAN"T I LOG INTO MY FIDELITY ACCOUNT FROM INSIDE TT to import the freaking information?   TDA and Etrade don't have this problem.  I'm on my laptop using a version o TT that I have downloaded.  Im not using a browser, not using online version.  This is ridiculous.  Trying to find my way around this community isn't very appealing either.  Ive used TT for a decade.  I'll leave over this if I have to type it in myself.