@ Bscarcliff wrote:
I requested help last week to change my phone number. Haven't heard from anyone and the system still will not let me in. Can you please help me. Thank you
NOTE: In the absence of any info as to what "system site" you are referring to, this answer assumes you are referring to logging in to your Online TurboTax account. If you are instead referring to an account at Turbo Prepaid Visa Card, then the following does not apply.
This is the first post I see from you in this user community forum, at least under that profile name, so maybe you tried to reach Customer Support.
Once you regain account access you can update your phone number under Intuit Account in the left column menu to get to the account settings.
"system still will not let me in."
I'll tell you how to recover account access for Online TurboTax. You may even find you have more than one account, which is common. If the Account Recovery tool fails to provide access, I've also posted a second method called "Try Something Else" below that will look up up a different way.
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the Account Recovery tool at the link below. When using the Account Recovery tool, since you mentioned changing a phone number, i.e., if you don't have the same phone number, then run the tool on your email address(es) that you can still access instead.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that tool on the email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
