I called support this morning and had a gentleman that figured it out with me. It took about an hour on the phone but it was resolved in the end. Background: I purchased a CD from Target. I had the same issues and tried all the same fixes - installed, deinstalled reinstalled several times, tried on a different computer, did the manual updates, did the patches, etc. In the end we found that even when we deinstalled it left traces of the software on the computer AND the support rep put a new product download out on my intuit account and I installed from there and it worked! Not sure if it was the installment from CD that was causing the problem but go through the Help Center/Contact Us with your question so you can reach out to them. I hope that helps! Very very frustrating experience before working with Support. My Support person was top-notch - I hope you have the same experience. Good Luck!
