I spent an entire afternoon into the evening between three Turbotax experts trying to determine why I couldn't get Turbotax Deluxe to load a fourth time on my son's computer. The package says I can load up to five times. After hours of waiting for Turbotax to respond, they say the number of times it can be loaded has changed from 5 to 3. That there is a loophole in their terms that allows them to do this. It is irritating that they are not honoring what was advertised and paid for but hide that they had disabled the ability to load the fourth and fifth times without being transparent and upfront. Causing wasted time troubleshooting a problem they intentionally created. I had to jump through hoops to order another copy of Turbotax for my son to meet a personal deadline, it also claimed it could be loaded on 5 separate computers. Regardless of their loophole of claims to be able to change the rules at anytime this is no way to do business with any integrity. I see others have struggled with trying to figure out why the software would not activate the five times that were advertised. I hope it results in a class-action lawsuit.
