I haven't downloaded yet so that I can continue to reproduce this bug for software dev if asked. I tried phone support 3 times and today they won't call me.
Support IDs:
[removed from post] (4/20/2021)
[removed from post] (5/5/2021)
[removed from post] (5/5/2021) (nice lady was trying and working with supervisor)
Sorry for all the posts! There is no way to submit a software bug to phone support, so this is the only way (without sharing my screen).
