I have a TurboTax2015 file that I need to reopen long after I upgraded my laptop, so the software was no longer installed. I reinstalled TT 2015 Deluxe, which I purchased from Amazon and was able to download but I'm unable to find a way to reinstall the Deluxe to Premier upgrade that I purchased from within TurboTax Deluxe, directly from Intuit. I have documentation of my order, so I can substantiate my purchase.
I contacted Support and was told that Intuit no longer supports TT 2015. I have to say that I find this completely unacceptable. As I recall, I had no option to save an install file. It's not even past the usual seven-year records retention period for tax returns. Why do I bother using the online approach when it's just going to bite me in the butt in the end? Is there any recourse?
