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@Lortiz2 so just so I know......you claimed the fifth child on your taxes and got the child tax credit for them correct, but got rejected for the recovery rebate credit of $1100 right? We have 5 children with our new baby being born in 2020 so they are completely wrong and you should just throw out that information and call again to get someone else. They tell you anything if they don't want to deal with it which is unfortunate but there are ppl that work there that will and want to help you.