@ rigardnerjr wrote:
IRS Notice CP11 on my 2020 tax return due to incorrect calculation of carryover charitable contribution limits, Tax return has a 2020 charitable contribution plus carryover contributions for 2017 and 2019. The TT Charitable Contributions Summary form shows all 3 contribution amounts were deducted from AGI without applying AGI limit checks.
TurboTax has an Accurate Calculations Guarantee. If this turns out to be a TurboTax error, and if you had any penalties/interest resulting from a miscalculation, you can invoke the Guarantee.
In any case, since you got a CP11 notice, the fastest way into TurboTax Support would likely be through their free TurboTax Audit Support Center. It should be easier than reaching general Customer Support.
You can go to the page below, click the blue "Get Help" button, and follow the prompts to get a phone number.
https://support.turbotax.intuit.com/irs-notice/audit-support/
Along with the phone number, it'll display an approximate wait time. It varies during the day/evening and is unpredictable. But I suspect early morning and mid-day is likely less busy.
If the TurboTax Audit Support person doesn't understand your software issue, ask them to transfer you to the technical side to report the issue.
