I got linked up with a TurboTax CS agent about this issue at around 4:15pm on a weekday, he put me on hold at around 4:40, the line just clicks and hangs up at exactly 5pm. Coincidentally, they support line closes at 5pm. I’ve worked customer service on the phones for Verizon and it doesn’t matter if you answer a call 5 minutes before your shift ended...too bad, you help that customer even if it takes you 2 hrs into OT.
