Desktop users are still hearing only Crickets from Intuit, and the US Government doesn't care if Intuit has coding challenges, they still want our taxes filed and paid or they will fine us. Repayment from Intuit doesn't stop a data entry in our IRS file that 'we' were delinquent or filed erroneous tax returns, causing audits until we pass on.
What is Intuit doing to get this done, accurately and TIMELY so we can all file proper returns? Communications have already set the bar for the lowest Customer Satisfaction of any product I've ever owned and it gets worse each year. Will this issue be yet another horrible example of poor communication and responses? It certainly isn't Delighting me as a very long term customer. Doesn't seem Intuit has a North Star to follow anymore...
