For security reasons, TurboTax representatives cannot update your account information. You have to do that yourself, online.
To update your TurboTax (non-Advantage) account email, phone number, mailing address, or password:
- Sign in to TurboTax and select Intuit Account on the left, just above Sign Out (you may need to scroll down; select the 3 white lines or Tax Home if you still don't see this).
- Select Sign in & Security to update information like your user ID, password, phone number, or email. Or select Personal Info to update information like your name, address, or job.
To update your TurboTax Advantage account, see these instructions.
