@ KOinVA wrote:
I can see my saved return, but when I click on it and it opens, it has no saved information. It starts with the "Welcome" screen.
I saved my return twice and even changed the name the second time. But opening either one just takes me to the welcome page as if all the information I entered is gone.
Please help!
Are you using the Windows version or Mac?
Are your tax data files located on your main drive (recommended), or do you by any chance have them on a USB thumb drive or other external drive?
You should not be opening the tax data files by clicking on the *.tax2020 file. Instead, you should first open the TurboTax interface, and use the interface to open the tax data file ( if the shortcut icons are missing from the interface, see the steps below).
What are you referring to as the "Welcome page?" Are you referring to the main screen of the TurboTax program right after opening TurboTax, where you would normally have some large rectangular icons which are shortcuts to the tax data files? And instead of the icons for the started files, does it say "Hi, Welcome to TurboTax" and has a blue button "Begin?"
If so, your tax files may simply be disassociated from the interface.
What happens when you do this?
- Close TurboTax.
- Re-launch TurboTax.
- If you're using the Windows version, at the main screen in the top left corner of the interface click on the FILE menu and in the dropdown choose Open Tax Return.
- Then in the little Explorer window browse to the location of the saved *.tax2020 data file. Does it open normally and has your data?
If so, once you save it, then the rectangular icon shortcut should be back in the TurboTax main screen.
