"You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue."
This is the first problem (of many). What's discussed here and in many other threads are SOFTWARE problems, not tax questions. When I contact Intuit, I want to speak with a Tier 2 software person, someone who not only knows the software intimately, but is probably one of the developers.
And a note to Intuit - I really don't give a rat's rear anatomy about the number of times I've posted or responded. This isn't an entertainment site. I don't want amateurs trying to help solve problems, I want technical experts at Intuit.
The one time I contacted TT support I got a CPA. Nice conversation but completely irrelevant and unable to do anything about the problem.
Is anyone from Intuit paying attention to the many, many threads about software problems? No, I didn't think so.
