@TuTU196844 wrote:
Hi
i completed 4 returns fir my family & I
I am locked out of one of the returns.
my security answer allies me to open the others. Although I noted a password and security answer, nothing works to open the file. I can’t believe that TT software dose NOT offer a means to reset a file protected password ??
ive used TT every year for many years and I’m very disappointed that they don’t offer what most other systems offer. It’s ridiculous !!
Dan Richards [phone number removed]
If you are using the CD/download version installed on your computer then if you do not know the password or security question (that is a method of resetting the password) then you are of luck.
The whole point of a password it to protect the file from unauthorized access. If it could be bypassed it would defeat the entire purpose of having a password.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
