@ TuTU196844 wrote:
Can I speak to someone RE: I don’t know the password or the answer to the security question in order to open one of my completed 2020 returns.
there must be a way to reset a password for a document ??
can I speak to some ?
Dan. [phone number removed]
EDITED 4/28/2021 at 7:02 PM Pacific
I just saw that you had posted a couple of times up higher in this thread where you said you created the password-protected tax file on an old iMac and now have a new computer. I had not yet seen that when I wrote the answer below, so my original answer didn't know if you were using a PC or Mac.
Did you try to open the tax file on the old iMac (if you still have it) to see if the password works there on the old computer and can then be removed using that old computer?
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Original answer:
This is a public Internet forum. For your protection, it looks like the forum privacy filter removed your phone number to protect you from spam/scam calls, which could even pretend to be from TurboTax. You should not post any personal info in this public user community.
Are you using desktop software and password-protected a *.tax2020 data file?
If so, your options may depend on whether you are using the Windows or Mac version.
Here's what TurboTax FAQ says on that issue:
FAQ: How do I access my password-protected TurboTax desktop file if I forgot the password?
https://ttlc.intuit.com/community/tax-data-file/help/how-do-i-access-my-password-protected-turbotax-...
If you want to speak to TurboTax Support, here's how:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact
