Take a close look at the screen where you start the import process to be sure there are not some specific instructions to follow for Edward Jones.
If you are unable to get the import function to work, then you will need to enter the information by typing it in yourself instead of importing it. Importing the documents is not required.
If you are using TurboTax Online, click the box that says Change how I enter my form. Then, on the next screen click I'll type it in myself.
If you are using a CD/downloaded version of TurboTax, you can select I'll type it in myself.
@Rst1949
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