@ Mike S_78 wrote:
After my first install from the CD failed on my Windows10 computer, I used REMOVE to start again. This time the cd loaded all files and updates. The last screen showed Restarting TurboTax 2020 and no action on blank screen. What's my problem? Thanks for any help.
Since you said you mentioned "updates," I'll assume you successfully activated your TurboTax installation with your license code. If you haven't already done so, I'd close TurboTax then restart (reboot) your computer. Then launch TurboTax again. It may look again for updates.
On the other hand, if the blank screen was the activation screen where you enter the activation code, then that's a different issue we can tell you about. But it sounds like you got past that part and downloaded updates, then TurboTax wouldn't automatically restart. If the blank screen was the activation screen, and it wouldn't allow you to enter the license, or if the activation screen would not connect to the activation server at TurboTax, report back with more info.
