@ DSZ1 wrote:
brand new tried to install but freezes on blank activation screen. ... this is taking longer than doing my taxes!
Perhaps you've already found the solution by looking through this thread. If not, here's how to proceed:
Are you using Windows? And at the end of installation is the activation screen window blank?
If so, a blank or partially-blank activation screen may be related to either a screen resolution or scaling problem in your Windows settings.
In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display. Or for a shortcut, you may be able to simply right-click on an empty area of the main Windows desktop monitor screen (not the TurboTax program screen) and in the popup menu choose "Display settings".
First try the scaling setting. In your Windows Settings do you have scale set to a higher value than the normal 100%? If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.
If lowering the scaling to 100% didn't help, then it may be screen resolution. Try a lower screen resolution such as 800x600. If that doesn't work, then try 1024x768. Once you get the license activated, you can revert your resolution setting back like it was.
