I purchased the TurboTax 2020 software package from Staples. I tried at least a dozen times to get a download of the software from TurboTax. I provided all of the information requested, including confidential information and still had no luck. I contacted the TurboTax helpline and was advised that in order to get any assistance I would have to pay one dollar and provide my credit card information. It sounded suspicious and I decided not to do so. I am concerned that this may be a scam. Has anyone else had this kind of difficulty in getting a download in order to use the TurboTax software after having per purchase the package from a third-party vendor. Any event, if anyone out there can provide me with the details necessary in order to download the software, it would be much appreciated. Otherwise, I will have to return the software to Staples since what they sold me is presently unusable.
