People asked about seeing a blank screen upon turbotax software activation and I met this problem too. I use windows 10. Changing screen resolution solved this problem well (for details, please search blank activation screen). However, the same problem showed up when we needed to pay for the state e-filing fee $25 to TurboTax. I could see the payment window popped up, but I could not type in anything. I noticed that every time I typed in anything in blind, I will be able to see it upon the next change of the screen resolution. But I could not find a specific screen resolution under which that window can function normally. Therefore I just clicked the fill-in box and typed in blind, and then changed screen resolution to any other one to see it, and then moved to the next box. It was painful as I needed to type in contact information, billing address etc, and I needed to check all information was correctly typed in. I changed screen resolution for >20 times for the entire process. It finally went through. I hope turbotax can fix this bug next year. It is a very very painful experience, particularly when I needed to make any changes.
