Had this problem today. Very frustrating. This is first year I downloaded the product from Costco, I usually buy the CD from Walmart but Walmart is not selling it anymore. I wish I had bought the CD from Costco instead of doing the download. Anyhow - after an hour looking around on the internet I called costco.com on-line support and they immediately sent a message to intuit to resend the license key to me. She said it would take up to 24 hours but it only took 30 minutes. I entered the key and I was back in business. All this on a Saturday afternoon. I'm shocked to see that Intuit support only works 9-5. You think they would work weekends during tax filing season.
