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Get your taxes done using TurboTax
I just made a 2020 PDF in the 2020 desktop software. It has the bookmarks, and they are functional. I have a 2019 Online TurboTax PDF that has bookmarks. I'm sorry I cannot currently create a 2020 Online PDF since I don't use it.
I made another set of images of a 2020 PDF (made in the 2020 desktop version). This PDF is also opend Acrobat Reader DC. Where does your fail, when you follow these examples?
NOTE: Your PDF may already open with the second image below (with the bookmarks icon visible.) I showed the first image just in case that tiny side menu with the icons is closed. The arrowhead will open it. The arrowhead toggles that skinny left icons menu open and closed.
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By the way, does your thumbnails icon work in that skinny left column icons menu? It's the icon just above the bookmarks icon. If you click it, it will show the contents of your PDF as tiny thumbnail images. They can also be made larger using the little "options" icon.