lgjc5957
New Member

Hi I just had a sharing screen session with a specialist on chat. I am sure he looked a while at the page with my name, SSN, and home address. Is this common?

If it is common that the filer's name/ssn/address info is visible to live chat, I would not feel bad. But this is the first time I use Turbotax, and so have no idea whether it is OK.
fanfare
Level 15

Get your taxes done using TurboTax

You gave your permission.

They are going to see personal information.

lgjc5957
New Member

Get your taxes done using TurboTax

As long as its expected, I feel better. Thanks for your reply!