Yes, I have the same problem. First call to Support I was somehow disconnected from, 2nd call they gave me new activation code but that took over an hour, and I had to share access to my computer (something I am very uncomfortable with). But that was yesterday, today I turned my computer on and I'm getting the same message - enter the activation code....again. So the issue is not that you get to put it on 5 computers, apparently you just get to use the program 5 times....
Reading the messages here, I see this issue has been happening since at least 2019, some are saying that it maybe Malwares causing it. But by now Inuit should know what the problem is by now.
I disabled both Malwares & Norton 360, and I still get the activation message. I paid for Malwares and Norton 360, and if I remove them completely from my computer, I'm sure it will go against my installs of Norton 360 and I'll probably have to buy a new subscription to Malwares when I want to use that again (not to mention the hassles of re-installing them).
As a retiree, I use Turbo Tax to calculate the tax impact of IRA & 401(k) withdrawal amounts & what I can do with ROTH Conversions, so I use my Turbo Tax year round to do 'what-if' tax planning. With only 5 uses to do my taxes, my son does his taxes on it, and my 'what-if' scenarios, this product is no good to me.
This will be my last year with Turbo Tax after about ~30+ years.
