The TurboTax Script DOES ask for the IP PIN, in the section with a bunch of other 'Uncommon' items. The software CANNOT guess that you have ANY particular need and I believe it is for a safety precaution for those who have an IP PIN that TurboTax DOES NOT save it from previous years and alert you to use that PIN. You are supposed to know and remember that and look for the spot to put the info.
Sorry you had a bad experience, but there are things that cannot and will not be ABLE to be done FOR you.
