Are you opening your application or going to C:/Documents/Turbotax/your return and opening that?
My solution only works if you open the return and NOT the application.
You can call Turbotax support number, they are the only ones who can resolve your five attempted used licenses that is if they answer and if they answer talk to someone who actually can understand their accent
When I have called and do not understand what they say because of their accent I tell them to transfer me to US though most just disconnect and I have to call again and again.
